Refund policy

At Arooj Clothing, customer satisfaction is our priority. We want you to feel confident and comfortable with every purchase.

🔁 Returns

We accept returns within 7 days of delivery if:

  • The item is unused and unworn
  • The item is in original condition and packaging
  • The item has all tags attached

📌 Items that are worn, washed, damaged, or altered cannot be returned.

💸 Refunds

Once we receive and inspect your return, we will notify you about the approval status.

  • If approved, your refund will be processed to your original payment method.
  • Refunds may take 5–10 business days depending on your bank or payment provider.

🔄 Exchanges

We offer exchanges if:

  • Wrong size was ordered
  • Wrong item was received
  • Item is defective or damaged

If you need a different size or item, we will help you replace it quickly.

🚚 Shipping Costs

  • Return shipping costs are covered by the customer unless the item is defective or wrong.
  • Original shipping charges are non-refundable.

❌ Non-Returnable Items

  • Sale or discounted items
  • Items worn or washed
  • Customized products (if applicable)

📩 How to Request a Return

To start a return, contact us at:

📧 [Your Email Here]

DM us on instagram.

Please include:

  • Order number
  • Reason for return
  • Product images (if damaged/wrong item)